SANY B241700000031 PLC | S7-1200

Logistics Delivery and After-sales Service Guarantee

We have always adhered to the concepts of professionalism and efficiency, and are committed to creating a fast and high-quality logistics delivery experience for our customers.

I. Shipping and Logistics Tracking

• Order Processing Timeliness: Under normal circumstances, we will arrange the shipment of your order within 3 to 5 working days after receiving it, ensuring that your goods can start their journey promptly.
• Tracking Number and Carrier Information: After the order is shipped, we will promptly provide you with the logistics tracking number along with the carrier's name, enabling you to keep track of the package's status throughout the delivery process.
• Common Logistics Partners: We mainly cooperate with renowned logistics companies such as FedEx, DHL, EMS, and UPS. Generally, the goods will be delivered within 3 to 7 working days after shipment.
• Explanation of Special Circumstances: In case of force majeure factors such as holidays or natural disasters (such as earthquakes, hurricanes, etc.), there may be a certain delay in the delivery time. We kindly ask for your prior understanding.
• Reminder of Information Accuracy: To ensure that the goods are delivered accurately, please carefully check the shipping address and other relevant shipping information to ensure its authenticity, accuracy, and completeness.
• Logistics Tracking Method: You can obtain the logistics tracking number and carrier information from the order shipment confirmation email, and then go to the official website of the carrier to track your order.

II. Return, Exchange and Refund Policy

• Warranty Period: We provide a 15-day quality guarantee for the parts you receive. Please check the products carefully upon receipt to ensure they are in good condition.
• Return Process: If you need to return the products, please contact us via email first. After confirming your return request, we will provide you with the return address.
• Shipping Fee Liability: Unless the products have quality issues or are damaged during transportation, the shipping fees for returns will be borne by the buyer.
• Refund Processing: After receiving your returned products and checking them without any problems, we will process the refund for you as soon as possible. The refund will be returned to your payment account within a few working days.